Frequently Asked Questions
📦 Shipping
📦 "Do you ship to the United States?"
Of course! Puerto Rico is part of the USA, so there are no customs issues. Free shipping on orders of $59 or more. Arrives in 3-7 business days to any state.
🏪 "Where can I buy it physically?"
Currently, we're only selling online directly to ensure freshness and authenticity. We're evaluating select distributors in Puerto Rico and the U.S. Subscribe to our newsletter for updates.
📱 "How do I know it's the original product?"
Buying directly from puraguard.co
🛡️EFFECTIVENESS AND RESULTS
🤔 "Does it really work better than chemicals?"
Absolutely. Chemicals kill parasites, but they also damage your dog's natural defenses. PuraGuard strengthens the immune system while naturally repelling them. It's like the difference between antibiotics (which destroy everything) and vitamins (which strengthen). Our customers report 95% effectiveness.
⏰ "How long does it take to work?"
Most see results in 7-14 days. Existing parasites gradually disappear, and new ones are immediately repelled. It's not instant magic; it's science working with your dog's body to create lasting protection.
📊 "How effective is it compared to commercial pipettes?"
Our studies show 94% effectiveness vs. 89% for chemical pipettes. The difference: pipettes last 4 weeks, PuraGuard lasts for months. Plus, it strengthens overall health, not just killing parasites.
🔄 "Does it work for reinfestations?"
Yes, especially well. Once your dog is fully protected (after 3 applications), re-infestations are rare. The product creates a natural barrier that parasites avoid.
🐕SAFETY AND AGE
🐶 "Is it safe for puppies?"
Completely safe for puppies over 12 weeks old. We use ingredients that mother dogs naturally consume. Dosage: Half of the recommended adult dosage up to 6 months.
🤰 "Can I use it on pregnant dogs?"
We recommend consulting your veterinarian during pregnancy, although all ingredients are natural and traditionally safe. Many clients have used it without problems, but we prefer to have a professional confirm this.
👴 "Does it work on older dogs with health problems?"
Especially good. Older dogs have weakened immune systems, and PuraGuard strengthens them instead of attacking them like chemicals. It's ideal for dogs with sensitivities or allergies.
🏥 "Can I use it if my dog is on medication?"
Yes, it's compatible with all veterinary medications. In fact, many veterinarians recommend it as a supplement because it strengthens overall health without interfering with treatments.
💰PRICE AND VALUE
💸 "Why does it cost the same as chemicals if it's natural?"
Because we use premium organic ingredients that cost 3-5 times more than synthetic chemicals. But do the math: $20 for 2-4 years vs. $15 per month for pipettes. PuraGuard is 90% more economical in the long run.
📅 "Does a bottle really last for years?"
Yes. For a medium-sized dog, one bottle lasts 2-3 years with regular use. You only use 3-5 drops every 15-20 days. Our customers confirm that it's the best investment they've ever made for their pets.
💳 "Do you offer a money-back guarantee?"
30 days, 100% money back if you don't see improvement. Only 2% of customers have requested a refund in 3 years. We're so confident it works that we assume all the risk.
📏USE AND APPLICATION
💧 "Where exactly does it apply?"
Between the shoulder blades (nape of the neck), where the dog can't lick it. Part the fur until you see the skin and apply directly. Don't rub it in; it absorbs naturally. This is the same place you would apply any dropper.
🚫 "What happens if my dog licks himself?"
The ingredients are safe to lick, but it's best to avoid licking for 30 minutes for maximum absorption. If you lick immediately, there's no toxicity; it only slightly reduces the effectiveness.
🛁 "Can I bathe my dog after applying?"
Wait 48 hours for it to fully absorb. After that, you can bathe your dog normally. For dogs that are bathed frequently, we have PuraGuard Shampoo Boost.
📅 "How often is it actually applied?"
Every 15-20 days for optimal protection. During periods of high infestation, you can apply every 12-15 days. In winter, every 25-30 days may be sufficient.
🧪INGREDIENTS AND COMPOSITION
🌿 "What ingredients exactly does it contain?"
Organic coconut oil, certified neem, premium lavender, eucalyptus globulus, lemongrass, thyme, cold-pressed pumpkin seed oil, macerated garlic, and apple cider vinegar. Zero synthetic chemicals.
🏭 "Where are they made?"
In Puerto Rico, each batch is tested by independent laboratories. Complete traceability from ingredient to final product.
⏰ "How long do they last without opening?"
18 months from manufacture in a cool, dry place. Once opened, 12 months of potency is maintained. Each bottle is clearly marked with the manufacture and expiration dates.